Cancellation and Refund Policy
This Cancellation and Refund Policy explains how cancellations, service changes, and refunds are handled by Curzon Networks Limited.
Service Cancellation
Customers who wish to cancel a service should contact Curzon Networks Limited as soon as possible.
Cancellation requests should be made through an appropriate communication channel and should include sufficient information to identify the relevant service or order.
The effect of a cancellation may depend on the stage of the service, work already completed, equipment or resources already procured, and the terms agreed for the particular engagement.
Cancellation Before Work Begins
Where a customer cancels a service before work has commenced, Curzon Networks Limited will review the cancellation request and determine whether any amount is refundable based on the applicable quotation, agreement, payments already made, or costs already incurred.
Cancellation After Work Has Started
Where work has already commenced, charges may apply for services already performed, resources committed, equipment procured, third party charges, or other non-recoverable costs associated with the engagement.
Any eligible refund will be assessed based on the specific service agreement and the amount of work or cost already incurred.
Customer Requested Changes
A request to change an agreed service may not be treated as a cancellation.
Where changes require additional work, equipment, resources, or time, Curzon Networks Limited may provide revised pricing or terms before carrying out the requested changes.
Refund Requests
Customers who believe they are entitled to a refund should contact Curzon Networks Limited with details of the relevant service, payment, and reason for the request.
Refunds, where applicable, will be reviewed based on the agreed service terms and the circumstances of the request.
Non-Refundable Costs
Certain costs may not be refundable where they have already been incurred or committed on behalf of the customer.
These may include completed services, third party charges, specially procured equipment, installation work, customised services, or other costs that cannot reasonably be recovered.
Service Issues
If a customer experiences an issue with a service provided by Curzon Networks Limited, the customer should contact us promptly so that the matter can be assessed and, where appropriate, corrective action can be taken.
Refund Processing
Where a refund is approved, the method and timing of the refund will depend on the original payment method and the circumstances of the transaction.
Customers may be contacted where additional information is required to process an approved refund.
Policy Updates
Curzon Networks Limited may update this Cancellation and Refund Policy when necessary to reflect changes in our services or business practices.
The latest version will be published on this website.
Contact Us
For cancellation or refund enquiries, please contact:
Curzon Networks Limited
1, Borokinni Street, Aga, Lagos State, Nigeria
Phone: 08122655059
Email: [email protected]